How to Contact Us
Website Operator: Aqua Girls
Email: contact@aqua-girls.com
Complaint Policy
1. Introduction: This document sets out our complaints policy. If you are a User of aqua-girls.com, this Complaints Policy forms part of your agreement with us.
2. Interpretation: In this Complaints Policy, defined terms have the same meanings given to them in our Terms and Conditions. “Business days” means any day which is not a Saturday, Sunday or public holiday in Germany.
3. Who can use this Complaints Policy: Whether or not you are a User of aqua-girls.com, you can use this Complaints Policy to alert us to any complaint which you have relating to aqua-girls.com.
4. How to make a complaint: Please submit your complaint by completing the form on this page. You are required to complete all mandatory fields, provide a description of your complaint and, if your complaint relates to Content, the URL(s) of the Content to which your complaint relates.
5. Complaints of illegal content or content that violates payment card scheme rules: Following receipt of your complaint:
- We will review and resolve your complaint within five (5) business days of receipt.
- If we require further information or documents from you, we will contact you to let you know.
- If we determine that Content is unlawful, we will remove it immediately, and we will notify our payment processor (Segpay) that the Content has been removed. We will notify you of our decision by email or other electronic message.
- If we determine that the Content is not unlawful, we will notify you of our decision by email or other electronic message.
6. Consent appeals (persons depicted in Content): Any person who appears in Content on aqua-girls.com may appeal for that Content to be removed on the basis that they did not consent (or no longer validly consent) to its production or distribution. On receiving such an appeal we will review the consent documentation held for that Content to confirm that appropriate consent was obtained. If consent cannot be established, or is legally void (for example because the person depicted was a minor, or consent was obtained by coercion or fraud), the Content will be removed immediately. If there is a disagreement regarding the validity of consent, the dispute will be referred to a neutral arbitration body for resolution, at our expense.
7. Copyright complaints: Complaints that Content infringes your copyright may also be submitted using the form on this page. Please include proof of ownership and the URL(s) concerned; we will review your complaint and, where it is justified, remove the infringing Content.
8. Other complaints: Following receipt of other complaints (including complaints related to breaches of our Terms and Conditions), we will investigate within a timescale appropriate to the nature of the complaint, contact you if we require further information or documents, and take such actions as we consider appropriate to deal with the issue raised. Content which breaches our Terms and Conditions will be removed promptly.
9. Unjustified or abusive complaints: If you are a User of aqua-girls.com, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.